A new experience
in the management
of hotel accomodation

 

Each accommodation facility, be it hotel or extra-hotel, is an integral part of the territory that hosts it and becomes its expression and experience. Moreover, every accommodation facility, although it may also have the same characteristics for classification or physical, manages to differentiate itself because human capital is the fundamental investment for the provision of its service and to make that experience unique in its kind. The brand's philosophy is rooted in offering its guests a renewed travel experience. In recent years, in fact, everyday life and the globalization of consumption have accustomed us to an increasingly pressing request for personalized services capable of responding efficiently to all our needs. This concept, in tourism and above all in the hospitality sector, reaches levels of expression and maximum demand, with a market of traditional organized travel in crisis and with an increasingly growing demand for tailor-made solutions. Renew your stay experience is the mission that permeates each structure, meaning also the renewal of the experience of offering quality tourism services. Interlude hotels are an expression of places and traditions, of history and modernity. In order to give the guest a "taylor-made" product, we have chosen to divide the hotels, not by category, but by size of stay: Dream, Experience and Emotion. In this way, the guest will choose the structure and style of vacation based on his needs and his way of experiencing the holiday.

 

Revenue Management
and Hotellerie

One of the fundamental requirements of the hotel world is to know how its consumer plans his or her travel choice. In relation to this, the numerous information that he himself can find today on the web platform that has grown in importance with the advent of web 2.0 products that allow B2B and B2C interaction have become relevant. The revenue manager in this scenario represents the link between the administration and the sales function, between sustained or sustainable costs and sales prices. The revenue function in hotel companies makes it possible to plan sales strategies with an eye on the cost centers of the structure, the type of products, the calendar of events, the target markets to be consolidated and those to be conquered, on the mission of the company. 'company. The revenue manager has a preventive and proactive analytical function with the aim of increasing the result of the management of the structure in which it is involved.

Sales Management
and Business Analytics

The cost analysis represents a significant directional process in the control and management of a company. It is not a mere accounting action but all those data analysis and interpretation to determine the corrective actions to be implemented if necessary. Interlude Hotels & Resorts applies a careful analysis, subdivided by production department, which allows not only to determine a sale price but also to program budgets by department and to check its progress, avoiding waste and optimizing available resources.

Customer Care

Interlude Hotels & Resorts offers a dedicated Team that remotely supports the front office in the daily response to requests for information and booking. A team focused on the client / guest, who is able to interpret their real and latent needs, which builds customer loyalty from the first contact, leading them to the booking and experience that will then live at the facility. A specific team able to do "up selling" actions capable of raising the average sales rate and the consequent revenue per available room. A specialized team that knows how to retain the customer, doing preventive customer care actions and supporting the front office in the daily performance of its tasks. Creating the relationship with the customer through the use of online communities and social networks. It is also essential to use online platforms for responses to reviews and complain, to train booking and reception staff to improve the response and management methods of customer care, and to have staff dedicated to on-call services.

Social Media
e Content Marketing

Contents are essential to get a good ranking on search engines. Content management is a phase that involves companies to keep their image fresh and up-to-date. They need both the skills and the right tools in order to make this process as organized and effective as possible. Facebook, Twitter, Instagram, are now the privileged channel on which to exchange information, ideas and advice. Therefore, they can be a powerful way to promote your business, taking advantage of the social networks of your contacts. Interlude Hotels & amp; Resorts offers a comprehensive social media marketing service for managing your communication on social media. Not only therefore the creation of profiles on every single social media, but also and above all a strategic planning of communications by means, making full use of the peculiarities of each network to obtain the maximum results in terms of image return and advertising

The importance of
Brand Reputation

The analysis of the various channels and On-Line and Off-Line tools is realized in the analysis of the brand reputation that allows to verify what is said of the product in the main channels, where it is spoken, how it is discussed and with which feeling. Being able to align the perception of the product in the market with the consequent increase in sales is the daily action that allows us to create a catchment area interested in the product and its quality and not its price. It is therefore the application of specific marketing techniques designed to increase the perceived value of the consumer, with the aim of increasing sales, making it more attractive than the competition.

Human Resouces
the Heart of the Hotel

Staff motivation and management are also often the focal points on which to focus in order to achieve the status of a quality service that also improves brand reputation. Working with a motivated team that shares the company mission, now more than ever, therefore, it becomes the need to stand out on the market. Not only skills and competences are needed, attitude, proactivity and sharing of corporate values must be the basis of a "tailor made" team that interprets the needs of the market and responds effectively and more incisively to the daily management of an accommodation facility. The training and management activities carried out by the consultants of Interlude Hotels & Resorts works to instill the sharing of the mission and good practices in the performance of their duties.

Image

Contact us

Which is the dimension
of your hospitality?

Dream is the luxury of thought, it is the comfortable realization of a dream, it is a brief escape from everyday life, it is the attempt to experience the relaxation of a hotel within a significant context of relaxing luxury.

Emotion is a whisper of the music of nature, the rustling of trees in the evening, the good food of the earth on the breakfast table, the breathtaking color of a sunset are the ingredients for an emotional experience.

Experience, the sky remains our only limit, you should never do the same experience twice. Whenever the guest wants to spend his holiday he should always do new and different things, from sport to culture. This is pure vitality.